Your Privacy Matters at ASPARK Emergency Care Hospital

Last Updated: August 2026

At ASPARK Emergency Care Hospital, we are committed to protecting the privacy and confidentiality of every patient, visitor, caregiver, and website user. We understand the importance of your personal and medical information and strive to collect, use, store, and protect it responsibly in accordance with applicable laws in India.

This Privacy Policy explains how ASPARK Emergency Care Hospital collects, uses, stores, shares, and protects information provided through our website, appointment forms, enquiry forms, telephone calls, and healthcare services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

ASPARK Emergency Care Hospital is a multi-specialty healthcare provider located in Kankarbagh, Patna, Bihar, offering emergency care, critical care, diagnostic services, surgical specialties, outpatient consultations, and inpatient medical services.

Hospital Address
F/411, F-Sector, P.C. Colony, Kankarbagh, Patna – 800020, Bihar, India.

2. Information We Collect

We may collect personal information that helps us provide medical care, appointments, and healthcare-related services.

Personal Information
We may collect:

  • Full Name
  • Age or Date of Birth
  • Gender
  • Mobile Number
  • Email Address
  • Residential Address
  • Emergency Contact Details

Health Information
Where applicable, we may collect:

  • Medical history.
  • Symptoms and health conditions.
  • Diagnostic reports.
  • Prescriptions and treatment records.
  • Consultation details provided by patients or healthcare professionals.

Website Information
When you visit our website, certain information may be collected automatically, including:

  • IP Address.
  • Device type.
  • Browser information.
  • Operating system.
  • Pages visited.
  • Date and time of visit.
  • Website usage statistics through cookies and analytics tools.

3. How We Collect Information

We collect information through various methods, including:

  • Online appointment forms.
  • Contact or enquiry forms.
  • Phone calls and emergency helpline requests.
  • OPD or patient registration forms.
  • Diagnostic and laboratory registrations.
  • Website cookies and analytics.
  • Information voluntarily shared by patients or caregivers.

4. How We Use Your Information

Your information is used only for legitimate healthcare and hospital administration purposes.

We use your information to:

  • Schedule appointments.
  • Register patients.
  • Provide emergency and medical services.
  • Coordinate consultations with doctors.
  • Maintain medical records.
  • Communicate appointment reminders.
  • Respond to enquiries.
  • Improve patient care and hospital services.
  • Meet legal, regulatory, and healthcare compliance requirements.

We do not sell or rent your personal information to third parties.

5. Patient Consent

By submitting information through our website, appointment form, or hospital registration process, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent for non-essential communications at any time by contacting the hospital.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and website performance.

Cookies help us:

  • Remember website preferences.
  • Understand website traffic.
  • Improve website functionality.
  • Analyze visitor behavior.

You may disable cookies through your browser settings. Some website features may function differently if cookies are disabled.

7. Sharing of Information

ASPARK Emergency Care Hospital may share information only when necessary, including:

  • With treating doctors and authorized medical staff.
  • With diagnostic laboratories and healthcare partners involved in your treatment.
  • With insurance or TPA providers, where applicable.
  • With government authorities when required under applicable laws.

We ensure that information is shared only for authorized healthcare or legal purposes.

8. Information Security

Protecting patient information is one of our highest priorities.

We implement appropriate security measures including:

  • Restricted access to patient records.
  • Password-protected systems.
  • Secure hospital information systems.
  • Regular monitoring and maintenance of IT infrastructure.
  • Administrative safeguards to prevent unauthorized access.

While we take reasonable measures to protect information, no internet-based system can guarantee complete security.

9. Data Retention

Patient and website information is retained only for the period necessary to:

  • Provide healthcare services.
  • Maintain hospital records.
  • Comply with legal and regulatory obligations.
  • Resolve disputes or administrative requirements.

Information may be securely deleted or anonymized when no longer required.

10. Your Rights

You have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Update contact information.
  • Withdraw consent for promotional communication.
  • Request clarification regarding how your information is used.

Requests may be submitted through our official contact channels.

11. Third-Party Links

Our website may contain links to third-party websites, including mapping services or healthcare resources.

ASPARK Emergency Care Hospital is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites separately.

12. Children’s Privacy

Information relating to children is collected only through parents, guardians, or authorized caregivers for the purpose of providing healthcare services.

13. Changes to this Privacy Policy

ASPARK Emergency Care Hospital reserves the right to update this Privacy Policy whenever necessary to reflect changes in healthcare practices, legal requirements, or website functionality.

The revised policy will be published on this page with the latest update date.

14. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

  • ASPARK Emergency Care Hospital
    Kankarbagh, Patna, Bihar

  • Address
    F/411, F-Sector, P.C. Colony, Kankarbagh, Patna – 800020, Bihar, India

  • 24×7 Emergency
    +91 9934604895

  • Email
    info@asparkemergencycarehospital.com

15. Our Commitment to Privacy

At ASPARK Emergency Care Hospital, we are committed to maintaining the confidentiality, integrity, and security of patient information while delivering compassionate, ethical, and high-quality healthcare services.

Your trust is important to us, and we continuously work to protect your personal and medical information through responsible privacy and security practices.